NERC: 2M+ customers overbilled in 2024, ₦105.05bn in credit adjustments

Are you paying Band A prices for Band D power?

Nigeria's electricity bands (A-E) fix your ₦/kWh rate by the hours of supply your feeder promises — Band A can cost 4-5x Band D. NERC itself ordered 9 DisCos to compensate Band A customers in 2026 for not delivering the hours they billed for. TrueBand logs your real supply hours, calculates your true band, and shows the exact overcharge — free, in minutes.

Your result
₦51,000
Estimated overcharge this billing cycle
Billed asBand A (₦217/kWh)
Your logged hours matchBand D (₦47/kWh)
Complaint letterReady to file

This is not a hypothetical — NERC's own numbers confirm it

The gap between what you're billed and what you receive is documented, widespread, and refundable.

2M+ customers overbilled in 2024

NERC's own reporting linked ₦105.05 billion in credit adjustments to estimated billing and band-tariff violations following the Band A rollout.

The "Jalupon" case: real and recent

Vanguard (Feb 2026) documented a customer billed at Band A prices while receiving Band D hours of supply — the exact pattern TrueBand checks for.

NERC already ordered refunds

In 2026, NERC ordered nine DisCos to compensate Band A customers for supply shortfalls — reclassification and refund is an established remedy, not a long shot.

What TrueBand does

Everything runs in your browser. Your supply log and billing details are never uploaded anywhere.

7-day supply hours log

Log the hours of electricity you actually got each day. TrueBand averages it and applies NERC's own band thresholds (A: 20h+, B: 16-19h, C: 12-15h, D: 8-11h, E: 4-7h).

Overcharge estimate

Compares your billed band's rate against your true band's rate and multiplies by your kWh consumed — a concrete Naira figure, per cycle and per year.

Lifeline Tariff check

If you consume 50kWh or less a month, TrueBand flags whether you may qualify for NERC's subsidized ₦4/kWh Lifeline Tariff instead of your current rate.

Complaint letter, ready to file (Pro)

Generates a formal letter citing NERC's band rules and your own supply log as evidence — ready to submit to your DisCo's Customer Complaints Unit or NERC's portal.

TrueBand vs. the alternatives

OptionPriceLogs your real hoursComplaint letter ready to file
Tariff guides & bill calculators (BillsGuide, NAIJASABI)FreeNo (generic band info only)No
"How to complain to NERC" guidesFreeNoNo — you write it yourself
DisCo Customer Complaints Unit directlyFreeNo — you bring your own evidenceNo
TrueBand Pro$5 (one-time)YesYes

Plans

Free

$0

  • 7-day supply hours log
  • True band calculation + verdict
  • Overcharge estimate + Lifeline Tariff check
  • Formal complaint letter, ready to file
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Find out before your next bill what band you should really be paying for.

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